FAQ

Unlike solid gold jewelry, gold-filled jewelry is composed of a solid layer of gold that is bonded to a base of another metal, such as sterling silver or copper. While gold-filled jewelry is typically less expensive than solid gold jewelry, it is actually more durable, looking shiny and new even with decades of wear.

As long as gold filled pieces are well cared for, they can last a lifetime.

TOTALLY, im very passione about quality of products. in every item will be posted the exact materials of each item.

10K and 14K Solid Gold is a metal that lasts forever. It never tarnishes and becomes a heirloom jewelry piece that you can cherish forever and pass to your daughters and granddaughters. I want you to wear Bella Gema jewelry for many years and enjoy its sparkles as it was when you first openned the giftbox. Also the warm and buttery gold color of 14K Solid Gold enhances the beauty of colorful gemstones I use and creates a glow around each gem.

Si! Pero... Debido a que Bella Gema esta ubicado en California USA sera un proceso diferente ya que el costo de envio internacional es mas caro. (USA ➡️ MEX) Bella Gema quiere que sus clientes mexicanos disfruten de sus creaciones acon precio de envio nacional.

Mandame tus datos (nombre y direccion) al correo bellagemacustomerservice@gmail para hacer un invoice personalizado. Ahi incluire tu producto deseado Mas la tarifa de envio con DHL en Tijuana, Mexico.

✨For ALL Gemstone Jewelry ✨ Keep your Jewelry away from water and liquids. Avoid contact with lotions, sprays, oils and perfumes. (Tip: Jewelry should always be the last thing to put on when dressing). Do not wear it in water (e.g. shower, swimming, sauna, hot tub) or while exercising or doing dishes. Avoid liquid chemicals around your Jewelry. Metals may be cleaned gently with a jewelry polishing cloth or using warm soapy water. After cleaning with water, please carefully dry-out the jewelry item. When cleaning your metals use extra care to not have the gemstones come in contact with any of the special cleaners especially the porous gemstones: Pearl, Opal, Emerald, Turquoise, Amber, Coral and Onyx. Especially in regard to Bracelets – bracelets are high wear, please be extra careful not to snag them on anything or pull hard on them. Keep your bracelets always dry. Your jewelry was made with lots of love and care💗 💜 I hope you’ll feel it every time you put it on! ✨ For Opal Jewelry ✨ Keep your Ethiopian Opals away from water and liquids. Opals are very porous and they absorb oils, make-up, lotions, tanning sprays and salty sweat very easily. Avoid contact with lotions, make-up, sprays, oils and perfumes (Tip: Opal Jewelry should always be the last thing to put on when dressing). Do not wear Opal Jewelry in water (e.g. shower, swimming, sauna, hot tub) or while exercising or doing dishes. Do not expose your Opal jewelry to high humidity. Do not expose your Opals to extreme changes in temperature. Avoid liquid chemicals around your Ethiopian Opals. Metals may be cleaned with a jewelry polishing cloth. Especially in regard to Bracelets – bracelets are high wear, please be extra careful not to snag them on anything or pull hard on them. Keep your bracelets always dry.

Ground orders typically ship within 1-2 business days pending availability, excluding weekends and holidays. It may take up to 3 business days for your order to ship if we are experience difficulties. We do not ship on the weekend or U.S. holidays. Bella Gema is not responsible for delays due to local disruptions.

In order for me to accept the returned items they must be: ► Returned NEW, UNWORN and in ORIGINAL CONDITION WITH TAGS ATTACHED ► In the original packaging, including the wrapping inside and outside the gift box, so the jewelry won’t move in the box and the box doesn’t get damaged during shipping. ► Shipped back within 3 days of delivery. The buyer will need to cover returned item shipping costs. It’s important for me that you love your jewelry. If you are in doubt, or have questions, please contact me with any concerns you have if unsure before purchasing. I make myself available daily to answer questions. If you are not satisfied with your purchase please contact me within 2 days of receiving your item for return item address and information. Upon return you will receive a refund for the returned item(s) excluding original shipping costs. – In case of payment via PayPal a 4.5% fee will be deducted from the refund (due to PayPal’s policies) – In case of payment via CreditCard a 4.0% fee will be deducted (due to a non-refundable merchant fee in case of refunds)